Cruise Cancellation Policy
Policy as of 9/11/18
Payment and Cancellation Policies: Effective for bookings made on or after September 11, 2018
Payment Information
A deposit is required to confirm a reservation. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. Dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney Visa® Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa and MasterCard. Payment policy for group travel may vary.
Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations and applicable fees will be assessed.
For payments by mail, send to:
Disney Cruise Line
PO Box 277763
Atlanta, GA 30384-7763
For payments by services such as Federal Express®, Airborne®, or UPS® send to:
Disney Cruise Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
(407) 566-3500
For express payments made through Bank Wire Transfer or ACH:
Bank of America, Global Client Services
CA4-701-10-57
Building A, 10th Floor
1655 Grant Street
Concord, CA 94520
Payable To:
Disney Cruise Line
Account Number: 12353-01127
ABA/Routing Number: 026009593
Swift Code (for International Payments): BOFAUS6S
Bank fees may apply.
For Bank Wire Transfer or ACH payments you must send an email with the total amount of the payment and reservation
number(s) for the corresponding payment to DCL.INT@email.disney.com to ensure your payment is applied correctly.
Deposit
For all bookings which require a deposit, the amount due is 20% of the cruise fare (including the non-commissionable fare). This deposit policy applies to all stateroom Guests (including children under age 3).
The deposit requirement is for:
- All new bookings
- Bookings in which the sail date has changed
- Bookings that are reinstated
Final Payment
To finalize your reservation, simply apply payment. Your full and final payment depends on the length of your cruise and if you are staying in a suite/concierge stateroom or a non-suite/non-concierge stateroom. Below is a review of the final payment due date and cancellation policy for all sailings and categories:
Cruises 1 to 5 Nights
| Categories | Final Payment Due Date | Cancellation Fees |
| Non-Suites/Non-Concierge Staterooms | 90 days prior to arrival | 89-45 days – Deposit per Guest |
| 44-30 days – 50% of vacation price | ||
| 29-15 days – 75% of vacation price | ||
| 14 days or less – 100% of vacation price | ||
| Suites and Concierge Staterooms Deposit is non-refundable |
120 days prior to arrival | 90 days or more – Deposit per Guest |
| 89-56 days – 50% of vacation price | ||
| 55-30 days – 75% of vacation price | ||
| 29 days or less – 100% of vacation price |
Cruises 6 Nights or More
| Categories | Final Payment Due Date | Cancellation Fees |
| Non-Suites/Non-Concierge Staterooms | 120 days prior to arrival | 119-56 days – Deposit per Guest |
| 55-30 days – 50% of vacation price | ||
| 29-15 days – 75% of vacation price | ||
| 14 days or less – 100% of vacation price | ||
| Suites and Concierge Staterooms Deposit is non-refundable |
150 days prior to arrival | 90 days or more – Deposit per Guest |
| 89-56 days – 50% of vacation price | ||
| 55-30 days – 75% of vacation price | ||
| 29 days or less – 100% of vacation price |
Categories with Restrictions: Reservations for Inside, Outside, or Verandah Categories with restrictions are non-refundable and non-transferable. 100% cruise cancellation fee applies from time of payment.
Policy prior to 9/11/18
Cruise Cancellation Fees
Note: CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NON-REFUNDABLE and NON-TRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.
Cruises 1 to 5 Nights where Embark or Debark is U.S. Port
Days Prior to Vacation Commencement Date:
74 to 45 days: Deposit per Guest for Non-Suites/Concierge Staterooms
44 to 30 days: 50% of vacation price per Guest
29 to 15 days: 75% of vacation price per Guest
14 days or less: No refund
Cruises 6 to 9 Nights where Embark or Debark is U.S. Port
Days Prior to Vacation Commencement Date:
89 to 56 days: Deposit per Guest for Non-Suites/Concierge Staterooms
55 to 30 days: 50% of vacation price per Guest
29 to 15 days: 75% of vacation price per Guest
14 days or less: No refund
Holiday Sailings*: Cruises 1 to 5 Nights where Embark or Debark is U.S. Port
Days Prior to Vacation Commencement Date:
89 to 65 days: Deposit per Guest for Non-Suites/Concierge Staterooms
64 to 43 days: 50% of vacation price per Guest
42 to 15 days: 75% of vacation price per Guest
14 days or less: No refund
Holiday Sailings*: Cruises 6 to 9 Nights where Embark or Debark is U.S. Port
Days Prior to Vacation Commencement Date:
104 to 75 days: Deposit per Guest for Non-Suites/Concierge Staterooms
74 to 43 days: 50% of vacation price per Guest
42 to 15 days: 75% of vacation price per Guest
14 days or less: No refund
*Holiday Sailings are sailings that include Christmas Day, New Year’s Day, Thanksgiving Day (US) or July 4th.
Cruises of 10 days or More and Cruises Less than 10 days where Embark and Debark is non-U.S. Port
Days Prior to Vacation Commencement Date:
119 to 56 days: Deposit per Guest for Non-Suites/Concierge Staterooms
55 to 30 days: 50% of vacation price per Guest
29 to 15 days: 75% of vacation price per Guest
14 days or less: No refund
Suites and Concierge Staterooms: All Sailings
Days Prior to Vacation Commencement Date:
90 days or more: Deposit per Guest
89 to 56 days: 50% of vacation price per Guest
55 to 30 days: 75% of vacation price per Guest
29 days or less: No refund
For reservations made prior to March 3, 2015, the cancellation fees assessed will be based on the cancellation fees listed on the original confirmation unless the sailing date or vacation package is modified.
